Walmart Return Policy
Shopping at Walmart comes with the convenience of a wide product range, but sometimes returns are necessary. Whether you bought your item in Canada or the US, Walmart’s return policy helps customers get refunds, exchanges, or replacements with ease. This guide explains Walmart’s return rules, timeframes, and important exceptions so you know exactly how the process works before heading to the store or starting an online return.
Canada: www.walmart.caUS: www.walmart.com |
Walmart is one of the largest retailers in the world, and its return policy is designed to make shopping worry-free. While the overall approach is customer-friendly, there are some differences between the US and Canada policies that shoppers should know about.
Walmart Return Policy in the US
In the United States, Walmart generally allows returns within 90 days of purchase for most items. Returns can be made:
- In-store: Bring the item and receipt to any Walmart location.
- By mail: Use Walmart's online returns center to print a free return shipping label.
- Pickup at home: In some areas, Walmart offers scheduled pickup for returns.
Key Notes:
- Electronics (like TVs, laptops, tablets, and cameras) must be returned within 30 days.
- Postpaid cell phones have a 14-day return window.
- Prescription glasses and contacts must be returned within 60 days.
- Some items, like opened food, software, or certain health/personal care products, may not be eligible for return.
Refunds are usually issued back to the original payment method. If you don't have a receipt, Walmart may offer store credit at the current selling price.
Walmart Return Policy in Canada
Walmart Canada's policy is similar but a bit stricter: most items must be returned within 30 days of purchase.
Options for returns:
- In-store: Return items to any Walmart Canada store with your receipt.
- By mail: Online purchases can be returned by mail using the return label provided in your account.
Key Notes:
- Electronics and small appliances must usually be returned within 14 days.
- Some categories, like mattresses, software, CDs/DVDs, and intimate apparel, are final sale and cannot be returned.
- If you don't have a receipt, Walmart Canada may issue store credit, but this is at the manager's discretion.
Refunds are processed in the same form of payment used to make the purchase.
Summary
- US: 90-day return policy for most items, with exceptions for electronics and cell phones.
- Canada: 30-day return policy for most items, with tighter restrictions on electronics and other products.
Walmart's policies are designed to balance customer convenience with protection against misuse. Always check your receipt and Walmart's website for the latest details before making a return.
Walmart Canada contact info:
Phone numbers:Rewards MasterCard
1-888-331-6133
Product Protection Plan
1-855-308-7295
Walmart Gift Cards
1-888-537-5503
Photo Centre
1-855-620-7592
Mailing address:
Wal-Mart Canada Corp.
1940 Argentia Road
Mississauga, ON L5N 1P9
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