Costco Canada Return Policy
Costco Canada is well known for its generous return policy, which is part of its overall customer satisfaction guarantee. Members can shop with confidence, knowing that most products can be returned if they are not completely satisfied.
Satisfaction Guarantee
Most items purchased at Costco Canada can be returned at any time if the customer is not satisfied. This flexible policy makes Costco one of the most consumer-friendly retailers in the country. However, certain categories of products have specific conditions and time limits.
Electronics Return Policy
Electronics, including televisions, projectors, computers, tablets, cameras, camcorders, cell phones, and major appliances, must be returned within 90 days of the date of purchase. This applies to both in-store and online purchases.
Membership Refunds
Costco stands behind its memberships with a 100% membership guarantee. If a member is not satisfied with their Costco membership, they may receive a full refund of their membership fee at any time.
Requirements for Returns
To process a return, Costco generally requires:
- The original receipt or proof of purchase (helpful but not always mandatory)
- The item being returned, including all packaging and accessories
- For electronics, the return must fall within the 90-day window
Refund Methods
Refunds are usually issued in the original form of payment. For credit card purchases, the refund will be processed to the same card. If proof of purchase is not available, Costco may issue a refund based on the lowest selling price or provide store credit.
Exclusions and Special Conditions
Some products are not eligible for return, including:
- Cigarettes and alcohol where prohibited by law
- Opened or partially consumed food and perishable items
- Special order kiosk and custom-installed programs
Online Returns
Items purchased from Costco.ca can be returned in-store or by mail. For large items, Costco offers a pickup service for returns, making the process more convenient for members. Return instructions are usually included in the order details provided at the time of purchase.
Overall, Costco Canada’s return policy is designed to provide peace of mind, combining flexibility with specific guidelines for certain products such as electronics and appliances.
Website:
 https://www.costco.ca |
Contact info:
Phone numbers:
Customer service:
1-888-426-7826
Same-day Delivery: 1-888-246-7822
Membership and Warehouse:
1-800-463-3783
Concierge Services: 1-866-231-9731
Costco
Travel: 1-855-863-0357
Disclaimer: This page is for informational purposes only and is not affiliated with or endorsed by Costco Wholesale Canada Ltd. All trademarks, logos, and brand names are the property of their respective owners.
