Temu Return Policy
Temu has quickly grown into one of the most popular online shopping destinations for affordable clothing, accessories, home goods, and electronics. With its wide range of products and competitive prices, it has attracted millions of shoppers in Canada, the United States, and beyond. But before placing an order, it’s important to understand how Temu’s return policy works and what you can expect if something doesn’t meet your needs.
 www.temu.com ❯ |
Temu’s Return Policy Overview
Temu offers a 90-day return window on most items, starting from the
date of purchase. This is relatively generous compared to some other
budget-friendly retailers. To qualify for a return, items must be in
new, unused condition with all original packaging, tags, and
accessories. Certain categories—like perishable goods, intimate
apparel, or personalized items—may not be eligible for return.
Free Returns on First Order
Temu currently provides free return shipping for your first return order from each purchase. That means if you order multiple items but only return some of them together in one shipment, the return label will be free. For additional returns from the same order, shipping costs may be deducted from your refund.
What You Can (and Can’t) Return
Items should be new, unused, and include all original packaging, tags, and accessories. Some categories are not returnable or have special rules. Common exclusions include:
- Clothing worn, washed, damaged, or missing tags/hygiene stickers
- Grocery & food items
- Some health & personal care items
- Free gifts & certain promotional items
- Customized or made-to-order products
- Some underwear orders
- Items marked “Final Sale” or “Non-returnable” on the product page
Tip: Always check the individual product page for return eligibility or shorter return windows (e.g., certain electronics).
How to Make a Return
- Log in to your Temu account (via website or mobile app).
- Go to “Your Orders” and select the item(s) you want to return.
- Choose the reason for the return and submit the request.
- Print the prepaid return shipping label (if applicable).
- Pack the items securely and drop the package at the designated carrier location.
Free return tip: If you plan to return multiple items from the same order, submit them together in one shipment to use the single free label. Additional returns from the same order may have a shipping fee deducted from the refund.
Refund Process
Refunds are typically issued once Temu receives and inspects the returned items. Shoppers can choose to receive the refund as a credit to their original payment method or as Temu credit for faster processing. Depending on your bank, refunds to a credit card may take 5–14 business days to appear.
Key Tips for Hassle-Free Returns
- Always keep the original packaging until you’re sure you want to keep the product.
- Group returns from the same order together to take advantage of free shipping.
- Double-check item eligibility, since not everything is returnable.
- Consider using Temu credits for refunds if you plan to shop again soon—they’re usually processed faster.
Final Thoughts
Temu’s return policy is straightforward and relatively customer-friendly, especially with its 90-day window and free return shipping option for the first return per order. While shoppers should pay attention to product eligibility and shipping details, the policy provides peace of mind for those trying out the platform’s wide variety of low-cost products.
Disclaimer: This page is for informational purposes only and is not affiliated with or endorsed by Temu. While every effort has been made to provide accurate details about Temu’s return policy in both Canada and the United States, policies may change at any time and may vary by product category or location. Always check the latest return terms on Temu’s official website or app before making a purchase or submitting a return.
