Shoppers Drug Mart Return Policy
Shoppers Drug Mart is one of Canada’s most recognized retail pharmacy chains, offering a wide range of products including prescription medications, over-the-counter health products, cosmetics, personal care items, and household essentials. With locations across the country, Shoppers Drug Mart is known for its convenience, loyalty program (PC Optimum), and commitment to customer care.
General Return Policy
Shoppers Drug Mart allows customers to return most products within a reasonable time frame if they are not satisfied with their purchase. Returns are typically accepted with the original receipt and in the original packaging. Refunds are generally issued in the same form of payment that was used for the purchase.
Items Eligible for Return
Many items sold at Shoppers Drug Mart can be returned, including cosmetics, personal care products, and household items. However, products must be unopened, unused, and in resalable condition to qualify for a refund or exchange.
Non-Returnable Items
Some products are not eligible for return due to health and safety regulations. These may include:
- Prescription medications
- Opened personal care items
- Perishable goods
- Gift cards
Cosmetics and Beauty Products
Shoppers Drug Mart has a more flexible return policy for cosmetics and beauty products. If a customer is not satisfied with a cosmetic purchase, many stores will allow an exchange or refund even if the product has been lightly used, as long as the receipt is provided.
Online Purchases
For items purchased online through Shoppers Drug Mart’s website, returns can often be processed by mail or at a local store. Customers should check the instructions provided with their online order for return options and time frames.
Overall, Shoppers Drug Mart aims to balance customer satisfaction with product safety and regulatory requirements. Customers are encouraged to keep their receipts and check specific product categories for return eligibility.
Website:
 Shoppers Drug Mart |
Contact info:
Customer Service Phone Number: 1-800-746-7737
(Monday-Saturday,
8:00AM-8:00PM EST)
Disclaimer: This page is for informational purposes only and is not affiliated with, endorsed by, or sponsored by Shoppers Drug Mart. All trademarks, logos, and brand names are the property of their respective owners.
