Sephora Canada Return Policy

Sephora Canada provides a flexible return policy to help customers shop with confidence. Whether purchased in-store or online, most items can be returned if you are not completely satisfied with your purchase.

Return Time Frame

Customers can return most new or gently used items within 30 days of purchase for a full refund. Items returned between 31 and 60 days are generally eligible for store credit or an exchange. After 60 days, returns are not accepted.

Requirements for Returns

To make a return, you will usually need:

The original receipt or proof of purchase
The product in its original packaging when possible
Any included accessories or promotional items

Refund Methods

Refunds are issued in the original form of payment when returned within 30 days. Purchases made with a credit card will be refunded to the same card. If the payment method is unavailable, Sephora may issue a store credit.

Online Returns

Items purchased from the Sephora website can be returned by mail or in-store. Online orders include a return label that makes mailing back items convenient. Refunds for online returns are processed once the items are received and inspected.

Exclusions and Special Cases

Some items cannot be returned, including:

Gift cards
Final sale or clearance items
Products marked as non-returnable at checkout

Sephora Canada also reserves the right to refuse returns that do not meet their policy conditions or if return abuse is suspected.

Beauty Insider Perks

Members of Sephora's Beauty Insider program may receive additional flexibility with returns. For example, returns are often easier to process when purchases are linked to a Beauty Insider account, even if you have misplaced your receipt. Membership also helps Sephora track purchase history, making it simpler to verify and approve returns.

Website:

Sephora Canada

Sephora Canada Contact info:

Customer service phone numbers:
1-877-SEPHORA (1-877-737-4672) MON-FRI: 5am to 9pm PT, SAT-SUN: 6am to 9pm PT

Hearing impaired/TTY 1-888-866-9845

Learn more about Sephora Canada