Hudson's Bay (the Bay)

Hudson's Bay (formerly The Bay or la baie in french) is the largest department store in Canada that offers a very wide range of products like fashion clothing, accessories, home appliances, furniture, beauty products, toys and a lot more.

Return Policy:

For both online and in-store purchases, your original receipt must accompany your returned items(s) to process your refund. All returned items must be in their original state, with all tickets attached and deemed by the Bay to be unworn/undamaged before they can be accepted for a refund.

Merchandise can be returned up to:
- 14 days for Furniture, Major Appliances, Mattresses, Patio Furniture, BBQs, Fitness Equipment and Outdoor Play Equipment.

- 30 days for standard size merchandise, clothing, Home Electronics, and Jewellery.
No refunds, returns or exchanges will be made on Gift Boxes.

- 90 days if purchased your merchandise with an HBC Credit Card or MasterCard online or in store.

- Without a Receipt
A refund will be issued within the 30-day return period on a Hudson’s Bay gift card at the lowest sale price.

Please note that clearance items can't be returned or exchanged and also there will be no price adjustment for clearance merchandise.


Hudson Bay Logo
Hudson's Bay

Contact info:

Phone numbers:
Customer service: 1-800-521-2364 7am–2am Eastern Time, all week.

Gift Card questions and price match request: 1-800-521-2364

HBC Credit account questions:1-800-263-2599

Store Locator
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